Return-Path: <01000194bd8fda4f-0f61fc8f-3278-4d89-b355-676059b27e42-000000@mail-from.disputes.galileo-ft.com> Delivered-To: info@sterlingcal.com Received: from reseller401.webserversystems.com by reseller401.webserversystems.com with LMTP id sFHwNXASnWdcZwMAchKAPA (envelope-from <01000194bd8fda4f-0f61fc8f-3278-4d89-b355-676059b27e42-000000@mail-from.disputes.galileo-ft.com>) for ; Fri, 31 Jan 2025 12:12:00 -0600 Return-path: <01000194bd8fda4f-0f61fc8f-3278-4d89-b355-676059b27e42-000000@mail-from.disputes.galileo-ft.com> Envelope-to: info@sterlingcal.com Delivery-date: Fri, 31 Jan 2025 12:12:00 -0600 Received: from a8-21.smtp-out.amazonses.com ([54.240.8.21]:51469) by reseller401.webserversystems.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (Exim 4.96.2) (envelope-from <01000194bd8fda4f-0f61fc8f-3278-4d89-b355-676059b27e42-000000@mail-from.disputes.galileo-ft.com>) id 1tdvUm-0012QJ-1S for info@sterlingcal.com; Fri, 31 Jan 2025 12:12:00 -0600 DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=3x2vjaixwqcz5dmtfg4v6o2tkstyk5qw; d=disputes.galileo-ft.com; t=1738347109; h=Subject:From:To:Date:Mime-Version:Content-Type:References:Reply-To:Message-Id; bh=I0QTZoBLMj1M4UtyZwsmkNk9RYlP+gvo+j0moZ0G+M8=; b=NVIpoXsdQ+xPEQK89YT5OSZqzjHCxG2x4DSE9XSNjAKx3GITW4G7RqXohem00ksj LV5M+3SWndb/qibv3pIChd3z2Rv0fC1dpPNk2FmjwRnRJhG8G4fYrY14tbOw3VepTj3 5BJK367jdRpm4T1R0sF6ueUYqfFS1oeqXdCg8q+o= DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/simple; s=ug7nbtf4gccmlpwj322ax3p6ow6yfsug; d=amazonses.com; t=1738347109; h=Subject:From:To:Date:Mime-Version:Content-Type:References:Reply-To:Message-Id:Feedback-ID; bh=I0QTZoBLMj1M4UtyZwsmkNk9RYlP+gvo+j0moZ0G+M8=; b=ooQfQEvxmZr6xnsnxPI3i1Hcu7VT3wUsNvhhPV8blWp0qKduhlzHC+uYKBwMRzDu 5zU6cYYD8wX/9iq+MieCT9HG3cNmNwGnm+cfKxxOMb0q3Pfln+JICDEtu+WWgO04bJO ok7nmMGJjlUuZV/zjzWzeBB3fqgD5RLv4e5XQckQ= Subject: Dispute Message from Greenlight related to your Claim with id 25013002010C From: =?UTF-8?Q?Disputes?= To: =?UTF-8?Q?info=40sterlingcal=2Ecom?= Date: Fri, 31 Jan 2025 18:11:48 +0000 Mime-Version: 1.0 Content-Type: multipart/alternative; boundary="=_A9hDl6y8QQHOJ3Wisuyc5bDN4eeCtYewIzBQQT-OJUOssN8T" References: <303069733.260950.1738347107033@qfd-prod-galileo-2b-b3> X-Priority: 3 (Normal) X-Mailer: Amazon WorkMail Thread-Index: AQHbdAuXssQhjBeeRnmYMi+9gE6T0g== Thread-Topic: Dispute Message from Greenlight related to your Claim with id 25013002010C Reply-To: communication@disputes.galileo-ft.com X-Wm-Sent-Timestamp: 1738347108 Message-ID: <01000194bd8fda4f-0f61fc8f-3278-4d89-b355-676059b27e42-000000@email.amazonses.com> Feedback-ID: ::1.us-east-1.LF00NED762KFuBsfzrtoqw+Brn/qlF9OYdxWukAhsl8=:AmazonSES X-SES-Outgoing: 2025.01.31-54.240.8.21 X-Spam-Status: No, score=-4.3 X-Spam-Score: -42 X-Spam-Bar: ---- X-Spam-Flag: NO This is a multi-part message in MIME format. Your mail reader does not understand MIME message format. --=_A9hDl6y8QQHOJ3Wisuyc5bDN4eeCtYewIzBQQT-OJUOssN8T Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Dear Andrew Sterling, =20 We have completed our investigation of the dispute received from you on 0= 1/30/2025 for the following transaction(s): =20 Date =09Description =09Amount =09Disputed Amount=20 01/17/2025 =09AMAZON PRIME, AMZN.COM/BILL, WA =09$152.21 =09$152.21=20 =C2=A0=20 We have thoroughly investigated your claim and determined that no error h= as occurred. =20 We have come to this conclusion because: =20 *=09Address Verification Service (AVS) is an exact match to the address t= hat we have for you on file.=20 *=09The transaction(s) are consistent with previous activity on the accou= nt.=20 =20 As part of our investigation, a review of our systems was performed in ad= dition to information provided during the claim filing process. As applic= able, we coordinate with other Financial Institutions, Merchants, and Net= works as part of the claim review. Based on our investigation, we have co= ncluded no error occurred; therefore, no funds will be credited to your a= ccount and this matter is considered closed. This notice serves as final = resolution of your claim. You have the right to request a copy of the doc= uments we used in determining the final outcome of the investigation. If = you would like to request copies of the documents or have further questio= ns, please look for the contact information on the back of your card. =20 Thank you for giving us the opportunity to serve you. We appreciate your = business and the confidence you have placed in us. If we can be of furthe= r assistance, please look for the contact information on the back of your= card or in your app as we would be happy to assist you further.=C2=A0 Sincerely, Greenlight =20 =20 =20 =20 =20 --=_A9hDl6y8QQHOJ3Wisuyc5bDN4eeCtYewIzBQQT-OJUOssN8T Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Dispute Message from Greenlight related to your Claim with id 25013002010= C
=

=
= = $152.21

Dear Andrew Sterling,

We have completed our investigation of the dispute receiv= ed from you on 01/30/2025 for the following transaction(s):
Date Description Amount Disputed Amount
01/17/2025AMAZON PRIME, AMZN.COM/BILL, WA $152.21
 

We have thoroughly investigated your claim and determined that= no error has occurred.

We have co= me to this conclusion because:

  • Address Verification Service (AVS) is an exact match to the = address that we have for you on file.
  • The transaction(s) ar= e consistent with previous activity on the account.
=

As part of our investigation= , a review of our systems was performed in addition to information provid= ed during the claim filing process. As applicable, we coordinate with oth= er Financial Institutions, Merchants, and Networks as part of the claim r= eview. Based on our investigation, we have concluded no error occurred; t= herefore, no funds will be credited to your account and this matter is co= nsidered closed. This notice serves as final resolution of your claim. Yo= u have the right to request a copy of the documents we used in determinin= g the final outcome of the investigation. If you would like to request co= pies of the documents or have further questions, please look for the cont= act information on the back of your card.

Thank you for giving us the opportunit= y to serve you. We appreciate your business and the confidence you have p= laced in us. If we can be of further assistance, please look for the cont= act information on the back of your card or in your app as we would be ha= ppy to assist you further. 

Sincerely,

Greenlight

=
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