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From: Collin Stewart <predictablerevenue-newsletter@mail.beehiiv.com>
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Good morning Andrew,=20

I=E2=80=99m working on subtitles and design this week. Well, technically th=
e design is blocked by my lack of commitment on a subtitle so I need your h=
elp again. But first, a little context with where I am with the book develo=
pment.=20

The title is settled, The Terrifying Art of Finding Customers. My goal is t=
o connect the worlds of Customer Development and Sales, showing founders ho=
w to progress from one to the next without missing any steps. The content w=
ill cover finding product market fit, stepping into the founder sales role,=
 and building your first sales team.=20

Here=E2=80=99s what I have so far=E2=80=A6

If you have a better idea reply back at me! If I use it, I=E2=80=99ll send =
you a free copy of the book when it=E2=80=99s out.=20

_**Looking for a little more? **_

The book started out as Predictable Revenue 2 because that was the book tha=
t I felt I was supposed to write. My cofounder Aaron wrote the first one an=
d so writing a follow up seemed like the right thing to do. But when I star=
ted writing about cold emails, cold calling, etc=E2=80=A6 I was bored, supe=
r bored. A piece of advice I received was to =E2=80=9Cfollow the words=E2=
=80=9D, meaning that any time words started to come easily, that=E2=80=99s =
the subject I should focus on today.=20

The days when the words came the easiest were the ones where I focused on c=
ustomer development. When I first started learning about the subject, I cou=
ldn=E2=80=99t help but noticing the parallels to sales. A great customer de=
velopment interview is effectively the first half of a great sales call. It=
 wasn=E2=80=99t until fairly recently, and having a few of you point it out=
 to me, that I realized the goal of the book was to connect the worlds of s=
ales and customer development. It really sunk in when I got tactical and wr=
ote about the four customer development interviews.=20

I=E2=80=99ve been running customer development interviews myself lately and=
 realized that there was a gap in my four meetings. I initially had written=
 them up as Exploratory Customer Development (looking for a gap), Focused C=
ustomer Development (confirming the gap exists), Feedback Demo (making sure=
 you=E2=80=99re building the right thing), and Sales (asking for money). I =
had included a note in the feedback demo section that I usually do two roun=
ds of these, one with a prototype before I (we) build anything and one with=
 the MVP once it=E2=80=99s built.=20

What struck me as I went through this process was that while these two inte=
rviews were similar, it didn=E2=80=99t make sense to group them together be=
cause their timelines were so spread out. They could be weeks to months apa=
rt. My goal with the framework was to show founders how to slowly walk peop=
le from customer development into a sales conversation. Having the feedback=
 demo as two steps felt like I was wasn=E2=80=99t making progress so I deci=
ded to break it up. Another consideration was testing and iteration, it=E2=
=80=99s obviously important but I didn=E2=80=99t want to rewrite The Lean S=
tartup. That said, here are the new customer development stages:=20

* Exploratory Customer Development: find a big unmet need

* Focused Customer Development: validate the pain is shared by a wide audie=
nce=20

* Paper Feedback: confirm my proposed approach will be 10x better=20

* MVP Feedback: confirm that what we built delivers on the promised 10x

Splitting Feedback Demo into Paper and MVP helps me show that you=E2=80=99l=
l need to test the idea with low fidelity prototypes before you build anyth=
ing. This better communicates the process that I use, and have used, when g=
etting something new off the ground.=20

One last thing I=E2=80=99m stuck on is what to call it. I=E2=80=99ve called=
 the time period The Middle but I wasn=E2=80=99t sure if I should make a na=
me for these steps or just leave them as steps in the middle. One idea was =
calling it the customer development ladder. What do you think? Reply back w=
ith Middle, Ladder, or Other (and feel free to make other suggestions).

Collin=C2=A0

PS - I=E2=80=99ve started picking up a few founder coaching clients again a=
nd have one or two spots open in my calendar, hit me back if you=E2=80=99re=
 interested in learning more.=20


=E2=80=94=E2=80=94=E2=80=94

You are reading a plain text version of this post. For the best experience,=
 copy and paste this link in your browser to view the post online:
https://predictablerevenue-newsletter.beehiiv.com/p/subtitles-and-new-steps

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</style></head><body class=3D"a" style=3D"margin:0px auto;padding:0px;word-=
wrap:normal;word-spacing:normal;background-color:#FFFFFF;"><div role=3D"art=
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dth=3D"100%" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"cent=
er"><tr><td class=3D"f" align=3D"right" valign=3D"top" style=3D"padding:20p=
x 15px;"><p> December 06, 2024 &nbsp; | &nbsp; <a href=3D"https://link.mail=
.beehiiv.com/ss/c/u001.xDrLMY0giiSlGuELGCgU3vcTjpRMaSWzujUngxObjZYrCabQfdS8=
QeuInKYXW1f70JAlT-QclxBJfCI-8sjFFfA7t9KnJL85Yk4nWIXdr9xNZmtqQR9vRZDPDtf-vM0=
j9VrORXXqL8bMqVkTU9rj8hwa5ItPbjDeubFkGAxMSzYt0fp1p3UllrCoLsSz7FAJKATsIWGSCo=
b8TIr66wExQJTPjNvmchV3RDafe5_GgjxC0nBLVEjwwGKg-GWnP5O7Sr58FrjbybXxDidn2QbXF=
RtxcKbUkdxo9aY4rOmm2Z1gxLvzniP_gChxq8zQ-1UeZDJ7TFKPlBmj14A0bLDwXY8Xx2BGyjJc=
R1Oz5MhqCOqMU01ZVKIB2bRqTvsGkGsUN5NiLkwctezEEJyagJtPRCVaKOTAtGU2L83HhHYJGTo=
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IaS1TrsdTQ9XnzeXOaHc7wm5n1SF8BSTCTcG0A9EPm-qkzdiI99Q/4c2/E0lsd1_ETPK8-_MSGe=
Z1NQ/h0/h001.BA_2lz8rCW4WIur_pi4Nzz0fOJ7x5EmgfDJW_ocm8Wg">Read Online</a></=
p></td></tr><tr><td class=3D"dd" align=3D"center" valign=3D"top" style=3D"p=
adding:15px 15px 20px;"><table role=3D"none" width=3D"100%" border=3D"0" ce=
llspacing=3D"0" cellpadding=3D"0" align=3D"center"><tr><td align=3D"center"=
 valign=3D"top"><h1 style=3D"text-align:left;font-family:'Trebuchet MS','Lu=
cida Grande',Tahoma,sans-serif;font-weight:Bold;font-size:32px;color:#2A2A2=
A;padding:2px 0;line-height:38px;"> subtitles & new steps </h1></td></tr></=
table></td></tr><tr><td align=3D"center" valign=3D"top" style=3D"padding:15=
px 15px 15px 15px;" class=3D"dd"><table role=3D"none" width=3D"100%" border=
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ing=3D"0" cellpadding=3D"0" align=3D"center"><tr><td align=3D"center" valig=
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%; height:100%; max-width:18px; max-height:18px; object-fit: contain;" alt=
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"middle"><a href=3D"https://link.mail.beehiiv.com/ss/c/u001.eT_HH9j2kUx6jXW=
0PHemwzOjQOpuqUKCn7LAbiCzlo1oxUN44u16xvalV9lCzdHNBiGxJ35W2JgtX9Xo4q8B-GD__4=
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qZgADB9w_KsqTkL6vguUoKFC07jo06bZR5B17fYZUHqj2EEdY8woaI5-PJyJ_1Mxis9R-uujmOu=
OI4JVp7RkfgVtgMAxraUI4xzENNsoQ3OxU4fjFnl_ylN4L0_G2Oz_g2Q9qqeb7NsHr0-asGWhjS=
jvYgZroSm_mRq2aLwmhkOir8GKR-qmSeVLkL90An5TFQa5lqZHK0jMwkTdYKTsQHoMl_S/4c2/E=
0lsd1_ETPK8-_MSGeZ1NQ/h2/h001.OlIC2ypkBeOgKTI_cRpxj4OrkAkLq_AeD6905X7tqVc" =
style=3D"text-decoration:none; display:block;"><table role=3D"none" border=
=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"center"><tr><td align=
=3D"center" valign=3D"middle" style=3D"border: 1px solid #E5E7EB; border-ra=
dius: 100%; width: 18px; height: 18px; padding: 8px;"><img style=3D"display=
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/tr></table></a></td><td width=3D"8" style=3D"width:8px;">&nbsp;</td><td al=
ign=3D"center" valign=3D"middle"><a href=3D"https://link.mail.beehiiv.com/s=
s/c/u001.UY7-jEMcRLZ5W6M0bzLpm9U9S1JYcj8zH88ooT01vXOKGqw1BJYJi8XJOykB3s2Lb7=
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9P2dkHE09X1pqZ7GRGtY6fAvM-i86UwTptJbgPBreNLAmiDKMxi9wCMzsV5sB2QKCAXEfW5_Tmh=
qY7lU2EUhVKGcUoXhC2LKVGwYZgoV4m2t7NN5rlirGFPAGNw0806M6N-DAUFmW-FDAvXcZYX79b=
fq93efy0D4j3jaT4ZKRDxGC53ITwBtA1plBnnzcQ/4c2/E0lsd1_ETPK8-_MSGeZ1NQ/h3/h001=
.udDIoAN3iCfbs4DQX-aHwdR_UueDJJsgqhLV_g-1xPk" style=3D"text-decoration:none=
; display:block;"><table role=3D"none" border=3D"0" cellspacing=3D"0" cellp=
adding=3D"0" align=3D"center"><tr><td align=3D"center" valign=3D"middle" st=
yle=3D"border: 1px solid #E5E7EB; border-radius: 100%; width: 18px; height:=
 18px; padding: 8px;"><img style=3D"display:block; width:100%; height:100%;=
 max-width:18px; max-height:18px; object-fit: contain;" alt=3D"share on thr=
eads" width=3D"18" height=3D"18" border=3D"0" src=3D"https://media.beehiiv.=
com/cdn-cgi/image/fit=3Dscale-down,format=3Dauto,onerror=3Dredirect,quality=
=3D80/static_assets/header/threads.png"/></td></tr></table></a></td><td wid=
th=3D"8" style=3D"width:8px;">&nbsp;</td><td align=3D"center" valign=3D"mid=
dle"><a href=3D"https://link.mail.beehiiv.com/ss/c/u001.UY7-jEMcRLZ5W6M0bzL=
pm5Vsol3-4mO68bGpSvtYIyCFMPHZM3NHfCQCEvGpU3U82219i03ZXpcWbsDp4yL-p1i7f6hDWN=
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iRwsd3yUQsp5WjH-Aec8o_js5rQtxh2F-N8F2PuCI2_hhW7nVsS5QKva90YHlLHRppARTJAwxtI=
2YzHlCHjTrUw/4c2/E0lsd1_ETPK8-_MSGeZ1NQ/h4/h001.QWgxdHyqBEq6aDytifi9ykcF9Nx=
EVecAAmmKL4hfFYw" style=3D"text-decoration:none; display:block;"><table rol=
e=3D"none" border=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"center=
"><tr><td align=3D"center" valign=3D"middle" style=3D"border: 1px solid #E5=
E7EB; border-radius: 100%; width: 18px; height: 18px; padding: 8px;"><img s=
tyle=3D"display:block; width:100%; height:100%; max-width:18px; max-height:=
18px; object-fit: contain;" alt=3D"share on linkedin" width=3D"18" height=
=3D"18" border=3D"0" src=3D"https://media.beehiiv.com/cdn-cgi/image/fit=3Ds=
cale-down,format=3Dauto,onerror=3Dredirect,quality=3D80/static_assets/heade=
r/linkedin.png"/></td></tr></table></a></td></tr></table></td></tr></table>=
</td></tr></table></td></tr><tr><td style=3D"height:0px;width:0px;"><div st=
yle=3D"height:1px;" data-open-tracking=3D"true"> <img src=3D"https://link.m=
ail.beehiiv.com/ss/o/u001.QDl44NxZBc1mRkS74rGpGQ/4c2/E0lsd1_ETPK8-_MSGeZ1NQ=
/ho.gif" alt=3D"" width=3D"1" height=3D"1" border=3D"0" style=3D"height:1px=
 !important;width:1px !important;border-width:0 !important;margin-top:0 !im=
portant;margin-bottom:0 !important;margin-right:0 !important;margin-left:0 =
!important;padding-top:0 !important;padding-bottom:0 !important;padding-rig=
ht:0 !important;padding-left:0 !important;"/> </div></td></tr><tr id=3D"con=
tent-blocks"><td class=3D"email-card-body" align=3D"center" valign=3D"top" =
style=3D"padding-bottom:15px;"><table role=3D"none" width=3D"100%" border=
=3D"0" cellspacing=3D"0" cellpadding=3D"0" align=3D"center"><tr><td class=
=3D"dd" align=3D"left" style=3D"padding:0px 15px;text-align:left;word-break=
:break-word;"><p style=3D"color: ;"><span style=3D"color:rgb(44, 62, 80);">=
Good morning Andrew, </span></p></td></tr><tr><td class=3D"dd" align=3D"lef=
t" style=3D"padding:0px 15px;text-align:left;word-break:break-word;"><p sty=
le=3D"color: ;"><span style=3D"color:rgb(44, 62, 80);">I=E2=80=99m working =
on subtitles and design this week. Well, technically the design is blocked =
by my lack of commitment on a subtitle so I need your help again. But first=
, a little context with where I am with the book development. </span></p></=
td></tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15px;text-=
align:left;word-break:break-word;"><p style=3D"color: ;"><span style=3D"col=
or:rgb(44, 62, 80);">The title is settled, The Terrifying Art of Finding Cu=
stomers. My goal is to connect the worlds of Customer Development and Sales=
, showing founders how to progress from one to the next without missing any=
 steps. The content will cover finding product market fit, stepping into th=
e founder sales role, and building your first sales team. </span></p></td><=
/tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15px;text-alig=
n:left;word-break:break-word;"><p style=3D"color: ;"><span style=3D"color:r=
gb(44, 62, 80);">Here=E2=80=99s what I have so far=E2=80=A6</span></p></td>=
</tr><tr><td class=3D"e" align=3D"left" valign=3D"top" style=3D"padding:15p=
x 15px 12px;"><h3 style=3D"">Which subtitle would you go with?</h3></td></t=
r><tr><td class=3D"ee e " style=3D"padding:0px 15px 15px;"><div style=3D"ma=
rgin-left:0px;" class=3D"edm_outlooklist"><table role=3D"none" border=3D"0"=
 cellspacing=3D"4" cellpadding=3D"0" align=3D"left" style=3D"min-width:300p=
x;"><tr><td style=3D"width:100%;border:1px solid rgba(50, 50, 50, 0.17);pad=
ding:6px 12px; border-radius:4px;"><a style=3D"font-style:normal;text-decor=
ation:none;" href=3D"https://link.mail.beehiiv.com/ss/c/u001.xDrLMY0giiSlGu=
ELGCgU3vcTjpRMaSWzujUngxObjZYrCabQfdS8QeuInKYXW1f7sB-JQGwPHEmo5OWgS7_bsX5Ar=
iH5TwEummR2oU_bG4f8thsLwywEwIAwyhFSE0YjfaTbYcSeB7zyerXWVeSgJ_VExkTQG4rjLwWV=
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5nD62zqgD0c_EsmTAAa8kWO8nl-ab9mLztmwYZQ3dkaScBAq7zfo_K0qs6alB5QNMyDNhcFfENX=
ePPlpHYNGYf7htZlKJc9DM8WV9gcGB9sByftfqLEHAIDNcgKj4HgMNWbrQ6F8mQTw7t0TQV-GDk=
qTTz0yNh8OGjK4FvLtH25xXwO5WF57ftnA6f3D-JU_YnntzfBqa6YV-RqfSjH2EN7JahXjBnBrA=
9zTI8I3gkSaN9jsTy4W2cquCekZtutnsJnSq8vTaFAOJef_eUwo0_AqerE_wKY2tzDQdZGuz-k3=
XpZvN3c6Fd1EsvXyDTslzBV9x3QYpwwWo1OfHI49-hw36QbmG5f04mCrARtC2yW7cSzJQL6rsyg=
oKXBVIs3ixjONK4R1k665dXjzOP0RvHlCxKMQjllpybBtd2ScUMnXr9ScPvuIKvN42fc8G4jP6M=
1BIMjIb7n2-GxW5laJN-cPgOn34CPUeQ8BhGXeSGXEzSG62QQo9WCfGQdtknk3QCfBo_LaYjueW=
iMtQ/4c2/E0lsd1_ETPK8-_MSGeZ1NQ/h5/h001.qOQUlmZ230solei1f5mfeXBaeoOD8pJrLLA=
vYvBCewk"><p style=3D"font-size:14px;color:inherit;"> A Sleep-Deprived Foun=
der=E2=80=99s Guide to Revenue </p></a></td></tr><tr><td style=3D"width:100=
%;border:1px solid rgba(50, 50, 50, 0.17);padding:6px 12px; border-radius:4=
px;"><a style=3D"font-style:normal;text-decoration:none;" href=3D"https://l=
ink.mail.beehiiv.com/ss/c/u001.xDrLMY0giiSlGuELGCgU3vcTjpRMaSWzujUngxObjZYr=
CabQfdS8QeuInKYXW1f7sB-JQGwPHEmo5OWgS7_bsX5AriH5TwEummR2oU_bG4f8thsLwywEwIA=
wyhFSE0YjfaTbYcSeB7zyerXWVeSgJ5oFbAs1iWqi6rbJm4S164RnGlhmfu2oJfyLDFR-pGrMDR=
Ox7GegUOTf_mj8Z2k5jnvVrODjAQBBmc09Q3FHMK2g4YoKgdBaeunO1kUx4jLOiKYAwckeD31oL=
km7Z3RBln_wo5--b362LVUYDr_82IaVV4jZGF7DL54I1YT81Ayi0RvP_iDQSvLj4g9-7zDNt4b4=
z3b4hwwj-EDMwVoYMf8l4Nv1KV9SWCq187TXs2ftjK9ekj4K4XyWKwj3l5BxPm6Tm8H9Rg1S_Qz=
YOnNnDy4EGMPZRtRUhsk00bS4Gi0J5LOsr2RKTIzRjaYoszlbtGcu8N128sIVtp6PZFxyz0Jax6=
OJqIGVvZdMdyqFagPVe_AfC3FvqKbv011VTiX4tpeEHcP-3qYQtEnq34sn1PzWrzamr5JyhjEO3=
DggVxzxwYGcaUwSpXrBfb6Oez4QAwmRxSLw3ajjGT-CT6Sv-yWOLEJ1SlqL5Bc9uWS4wp4OJ18b=
bAwX2FU83PkyMEYjxx8mE9HJ7jvl93NJ6QWRftTX988QkFKWI2v_5Eb0ct3PtZLZkAOwYo6v0QJ=
CZ3VE4TluKGyql_VumOC3HO2lem8Org7Q5l3BHcCMTHdwmiHk4UwvaGb0OIvAbnmh05vet87HWH=
aXqSb8NvXqk0zaAJDMdO-8m_XWkrqABQ3c8aQnjStj1_PmtWEf6k0_QDVZVY-Qsyvx2BlVw22_S=
7OLRMwvuBbNEr8RI8LFQV2SQ7R65NJRQfwcSs0LQHFDJREixQ/4c2/E0lsd1_ETPK8-_MSGeZ1N=
Q/h6/h001.SIzK0KNJ6HOl69GCuL2fgslIWPvEUDu-CO-ydIgg4uA"><p style=3D"font-siz=
e:14px;color:inherit;"> A Terrified Founder&#39;s Guide to Revenue </p></a>=
</td></tr><tr><td style=3D"width:100%;border:1px solid rgba(50, 50, 50, 0.1=
7);padding:6px 12px; border-radius:4px;"><a style=3D"font-style:normal;text=
-decoration:none;" href=3D"https://link.mail.beehiiv.com/ss/c/u001.xDrLMY0g=
iiSlGuELGCgU3vcTjpRMaSWzujUngxObjZYrCabQfdS8QeuInKYXW1f7sB-JQGwPHEmo5OWgS7_=
bsX5AriH5TwEummR2oU_bG4f8thsLwywEwIAwyhFSE0YjfaTbYcSeB7zyerXWVeSgJ_YbKkoesZ=
js22mqp13TP9WkMpMhcfdoW2tFtJ57Mp928d5WNMQBVRbeHoVjeqiGwq-evJToWY0ttE9hvzrw4=
3W_DfqRuUkS9euB8HkB76Y2rmfJJEUp_2glnueiFPeeqfSYTFL0wux5e40ltOpZPRKc5HncinGv=
8iLZtaIz9vxrrLox6Lb9Zymet9RpU3oUh6hm6oZf9TCkCx4I7dOIdO6_EdpMu_h7jcVD7OLtTOj=
i-DbAdTzl8v5rF7u5j-CstSd5eSCYq5O05Wt1c7HLACHXIZjs5wEiG2P4BWKEYRLv-rUo5yA1nu=
K3EX-qU805ZMOk-4lqsQTsG24tBGiFMYHLYL9ZEzzeH6vNx0yzoEHQ-4S_drdo6a-wB0Rsjf6sv=
v02Kwp7vB78ZK8bD_F1-aYwKcW_LGaWIpjhT5ywhhOVVhLcz0iouzKRH-ll9ZX_YLW-0yCEcr6R=
D2Vf-NGnNn3nYhOan3a2ok3CE8tLmPpM1iNcUgaYRA4BvXp6cHxofVvRySw3QwhRsUsa37-TsFC=
AFMYHbXMdnMXycqGNCpdcnRCC6yZvZd_uTYnVFlc2rw5SP869euuArl1fX5VkUpfiqXrZyQJSqF=
PIgJDEdDY2dn-bQWZUrwc9QHYHd2Nm5WrgpjE3HbsroNtlUZrD_-lhvjNJGzKRCF2gVg0Z7rodH=
_LxDHpqpfzxvy4ivXvt6m2abiVoo1qshcxfZQRYRfgzNRkhb9d0bZDDGx8qxuUSp4eObHHOb8N-=
qML5heGnGA/4c2/E0lsd1_ETPK8-_MSGeZ1NQ/h7/h001._g7ngfgFyrgOI4abPlkG-ZHsPbr4G=
XOipdKpPwA6Zr8"><p style=3D"font-size:14px;color:inherit;"> An Over-Caffein=
ated Founder&#39;s Guide to Revenue </p></a></td></tr></table></div></td></=
tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15px;text-align=
:left;word-break:break-word;"><p style=3D"color: ;"><span style=3D"color:rg=
b(44, 62, 80);">If you have a better idea reply back at me! If I use it, I=
=E2=80=99ll send you a free copy of the book when it=E2=80=99s out. </span>=
</p></td></tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15px=
;text-align:left;word-break:break-word;"><p style=3D"color: ;"><span style=
=3D"color:rgb(44, 62, 80);"><i><b>Looking for a little more? </b></i></span=
></p></td></tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15p=
x;text-align:left;word-break:break-word;"><p style=3D"color: ;"><span style=
=3D"color:rgb(44, 62, 80);">The book started out as Predictable Revenue 2 b=
ecause that was the book that I felt I was supposed to write. My cofounder =
Aaron wrote the first one and so writing a follow up seemed like the right =
thing to do. But when I started writing about cold emails, cold calling, et=
c=E2=80=A6 I was bored, super bored. A piece of advice I received was to =
=E2=80=9Cfollow the words=E2=80=9D, meaning that any time words started to =
come easily, that=E2=80=99s the subject I should focus on today. </span></p=
></td></tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15px;te=
xt-align:left;word-break:break-word;"><p style=3D"color: ;"><span style=3D"=
color:rgb(44, 62, 80);">The days when the words came the easiest were the o=
nes where I focused on customer development. When I first started learning =
about the subject, I couldn=E2=80=99t help but noticing the parallels to sa=
les. A great customer development interview is effectively the first half o=
f a great sales call. It wasn=E2=80=99t until fairly recently, and having a=
 few of you point it out to me, that I realized the goal of the book was to=
 connect the worlds of sales and customer development. It really sunk in wh=
en I got tactical and wrote about the four customer development interviews.=
 </span></p></td></tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:=
0px 15px;text-align:left;word-break:break-word;"><p style=3D"color: ;"><spa=
n style=3D"color:rgb(44, 62, 80);">I=E2=80=99ve been running customer devel=
opment interviews myself lately and realized that there was a gap in my fou=
r meetings. I initially had written them up as Exploratory Customer Develop=
ment (looking for a gap), Focused Customer Development (confirming the gap =
exists), Feedback Demo (making sure you=E2=80=99re building the right thing=
), and Sales (asking for money). I had included a note in the feedback demo=
 section that I usually do two rounds of these, one with a prototype before=
 I (we) build anything and one with the MVP once it=E2=80=99s built. </span=
></p></td></tr><tr><td class=3D"dd" align=3D"left" style=3D"padding:0px 15p=
x;text-align:left;word-break:break-word;"><p style=3D"color: ;"><span style=
=3D"color:rgb(44, 62, 80);">What struck me as I went through this process w=
as that while these two interviews were similar, it didn=E2=80=99t make sen=
se to group them together because their timelines were so spread out. They =
could be weeks to months apart. My goal with the framework was to show foun=
ders how to slowly walk people from customer development into a sales conve=
rsation. Having the feedback demo as two steps felt like I was wasn=E2=80=
=99t making progress so I decided to break it up. Another consideration was=
 testing and iteration, it=E2=80=99s obviously important but I didn=E2=80=
=99t want to rewrite The Lean Startup. That said, here are the new customer=
 development stages: </span></p></td></tr><tr><td style=3D"padding-bottom:1=
2px;padding-left:37px;padding-right:27px;padding-top:12px;" class=3D"ee"><d=
iv style=3D"margin-left:0px;" class=3D"edm_outlooklist"><ul style=3D"list-s=
tyle-type:disc;margin:0px 0px;padding:0px 0px 0px 0px;"><li class=3D"listIt=
em ultext"><p style=3D"padding:0px;text-align:left;word-break:break-word;">=
<span style=3D"color:rgb(44, 62, 80);">Exploratory Customer Development: fi=
nd a big unmet need</span></p></li><li class=3D"listItem ultext"><p style=
=3D"padding:0px;text-align:left;word-break:break-word;"><span style=3D"colo=
r:rgb(44, 62, 80);">Focused Customer Development: validate the pain is shar=
ed by a wide audience </span></p></li><li class=3D"listItem ultext"><p styl=
e=3D"padding:0px;text-align:left;word-break:break-word;"><span style=3D"col=
or:rgb(44, 62, 80);">Paper Feedback: confirm my proposed approach will be 1=
0x better </span></p></li><li class=3D"listItem ultext"><p style=3D"padding=
:0px;text-align:left;word-break:break-word;"><span style=3D"color:rgb(44, 6=
2, 80);">MVP Feedback: confirm that what we built delivers on the promised =
10x</span></p></li></ul></div></td></tr><tr><td class=3D"dd" align=3D"left"=
 style=3D"padding:0px 15px;text-align:left;word-break:break-word;"><p style=
=3D"color: ;"><span style=3D"color:rgb(44, 62, 80);">Splitting Feedback Dem=
o into Paper and MVP helps me show that you=E2=80=99ll need to test the ide=
a with low fidelity prototypes before you build anything. This better commu=
nicates the process that I use, and have used, when getting something new o=
ff the ground. </span></p></td></tr><tr><td class=3D"dd" align=3D"left" sty=
le=3D"padding:0px 15px;text-align:left;word-break:break-word;"><p style=3D"=
color: ;"><span style=3D"color:rgb(44, 62, 80);">One last thing I=E2=80=99m=
 stuck on is what to call it. I=E2=80=99ve called the time period The Middl=
e but I wasn=E2=80=99t sure if I should make a name for these steps or just=
 leave them as steps in the middle. One idea was calling it the customer de=
velopment ladder. What do you think? Reply back with Middle, Ladder, or Oth=
er (and feel free to make other suggestions).</span></p></td></tr><tr><td c=
lass=3D"dd" align=3D"left" style=3D"padding:0px 15px;text-align:left;word-b=
reak:break-word;"><p style=3D"color: ;"><span style=3D"color:rgb(44, 62, 80=
);">Collin=C2=A0</span></p></td></tr><tr><td class=3D"dd" align=3D"left" st=
yle=3D"padding:0px 15px;text-align:left;word-break:break-word;"><p style=3D=
"color: ;"><span style=3D"color:rgb(44, 62, 80);">PS - I=E2=80=99ve started=
 picking up a few founder coaching clients again and have one or two spots =
open in my calendar, hit me back if you=E2=80=99re interested in learning m=
ore. </span></p></td></tr></table></td></tr><tr><td class=3D"b" align=3D"ce=
nter" valign=3D"top" bgcolor=3D"#007b8a" style=3D"padding:0px;border-bottom=
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