Return-Path: Delivered-To: andrew@sterlingcal.com Received: from reseller401.webserversystems.com by reseller401.webserversystems.com with LMTP id qNqNNeFAFWbYBgsAchKAPA (envelope-from ) for ; Tue, 09 Apr 2024 08:21:37 -0500 Return-path: Envelope-to: andrew@sterlingcal.com Delivery-date: Tue, 09 Apr 2024 08:21:37 -0500 Received: from o19225412497.outbound-mail.sendgrid.net ([192.254.124.97]:56070) by reseller401.webserversystems.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.96.2) (envelope-from ) id 1ruBPt-003212-0j for andrew@sterlingcal.com; Tue, 09 Apr 2024 08:21:37 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=d.xfusionsupport.pro; h=content-type:mime-version:subject:from:references:in-reply-to: list-unsubscribe:list-unsubscribe-post:to:cc:content-type:from:subject:to; s=s1; bh=7uixXKy4uh7+YK/HD4mRujHo49+V8ETGF2bZV8wpd/4=; b=hlL+OklvPDmbiPHPu6r48E3L3i9aK7nBO94tKjE61HWT0Px/CFCrQHvx6fAb+vHpxKDw UfDyTylLxzuKfMJJMWqjX4wLx+QuSxoN3vHeG5dv+GJvIUfNPYHYupCK7/lHAuB0ULluPs J5Uf0bOFEU85XI3jbujcnYxnqkM7mJrT5a5WP+653bVm7hQdjO/HdSEIom9m42wIUOEfWw 4RvPpGey+40z7s8uu2Z5kNj53yAKdPdJnJGL1fIpLAbrbMPYER+JLKVaXlF6h30hgv9qC8 s6cmOqBNligozSG8udsfo0Iy4KKehfyoMQHOroVBer8OImI0uw4qRKeXHiZLYKRg== Received: by recvd-d64b65bdd-ljfjc with SMTP id recvd-d64b65bdd-ljfjc-1-661540D5-B 2024-04-09 13:21:25.785757796 +0000 UTC m=+400294.500407343 Received: from [127.0.1.1] (unknown) by geopod-ismtpd-22 (SG) with ESMTP id YvJwDsD6TfeIhnaQ8dSm8Q for ; Tue, 09 Apr 2024 13:21:25.758 +0000 (UTC) Received: from mail.inboxment.com (mail.inboxment.com [137.184.98.77]) by CrezoraV1 (Postfix) with ESMTPS id 39CD13F07D for ; Tue, 9 Apr 2024 13:21:25 +0000 (UTC) Received: from authenticated-user (mail.inboxment.com [137.184.98.77]) (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256) (No client certificate requested) by mail.inboxment.com (Postfix) with ESMTPSA id 00CF441E05 for ; Tue, 9 Apr 2024 07:21:24 -0600 (MDT) Content-Type: multipart/mixed; boundary="===============8133215119100843796==" MIME-Version: 1.0 Subject: Re: Need a hand supporting your SaaS app users? From: Jim Coleman Date: Tue, 09 Apr 2024 13:21:25 +0000 (UTC) Message-ID: <171266888427.70814.5293372567051327685@smtpgw.close.com> X-CLOSEIO-EMAIL-ID: acti_dKJstXVDPUg1iPxDkoyV8JrUtiGARMwYlOFZFjagHV7 References: <171170466047.256695.8942664884775041521@smtpgw.close.com> <171238106313.1765678.1958130806037919946@smtpgw.close.com> In-Reply-To: <171238106313.1765678.1958130806037919946@smtpgw.close.com> List-Unsubscribe: =?us-ascii?Q?=3Chttps=3A=2F=2Fapp=2Eclose=2Ecom=2Fgo=2Funsubscribe=2Forga=5FAQZB6373YzvcMP06Vns?= =?us-ascii?Q?xBBKrjdxaGXXJmXF1h6jLtqq=2Fandrew=40sterlin?= =?us-ascii?Q?gcal=2Ecom=2FZ0xXzSY0hXE9h0ivwx-cm9EnEN9Jar?= =?us-ascii?Q?Ydw0rDvUdMsAE=3D=2F=3E?= List-Unsubscribe-Post: List-Unsubscribe=One-Click X-SG-EID: =?us-ascii?Q?u001=2EDtvrtAeUOQLE1y86PEeimk9C8pm1Gon8jTb1UToKrvCUwHcfllzdaH49c?= =?us-ascii?Q?+iQXAiLSKT2xeTVVq33fpwW3tVAXkDV3Ki1tDv7?= =?us-ascii?Q?z0Vy1B+l6FRYj6LTc6+AINtC3Spcyxib64RXPj+?= =?us-ascii?Q?2mGWv16fmqp30kSjkIlUQtGiQgOjcqpXA6t=2FPth?= =?us-ascii?Q?nJo3Y0MW79aMDjcVKJVCiv2UtuLGKygVH0zcYrn?= =?us-ascii?Q?BqAc0yb5REEoYJZmsQ+JxB=2Ft3Od2LGuhSXiQGr0?= =?us-ascii?Q?pIXr?= To: Andrew Sterling X-Entity-ID: u001.H5wWBz5LfRqAA66SYQmx+w== X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Spam-Flag: NO --===============8133215119100843796== Content-Type: multipart/alternative; boundary="===============2632736360913742182==" MIME-Version: 1.0 --===============2632736360913742182== Content-Type: text/plain; charset=utf-8 MIME-Version: 1.0 Content-Transfer-Encoding: quoted-printable Hi Andrew, =20 My offer stands to make you a personalized video to share how we can help. Even if the timing is off now, it=E2=80=99s something you could put in your= back pocket for another time. =20 What do you say? =20 Cheers, Jim - Co-Founder of [xFusion.io](https://u41809095.ct.sendgrid.net/ls/click= ?upn=3Du001.W776tqlR-2B7TXsjDKwQAYSRs1MiKx5KCcxzsN7V2X5zQ-3DquyH_QXnTW6f9jV= 7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScETa07ksJEee1rKsJcUfqeGyj473ZV1L5IxMZl= w9K8UaQFrsh1LURTkFOIZAJ-2BqjH1I-2FDRJygnr1kaGtr8No3cy7rfJBUVuNW-2F-2F3fQmQD= nn3qYlFPPImUtRO7x6yhWIp4oVGAnSIKaCD6XVUuqdJH6Hh5KH08CX9Bqv2N5Y90vIZw-3D-3D 11001 W. 120th Ave Ste 400 Broomfield, CO 80021 =20 P.S. Up for a quick story? Tolstoy, one of our quickly growing Shopify app clients, utilizes our services for both customer support and success. We worked with the founder, Dov, to quickly launch the team with a focus on reputation management. We brought our SaaS expertise and quickly built a system that yielded so many 5-star reviews that Tolstoy=E2=80=99s rankings = improved by 90 points! You can read more about it [here](https://u41809095.ct.sendgrid.= net/ls/click?upn=3Du001.qKS1KB0i1eFb4d21s8VfQUUQJON-2F4Bt-2FiE0rbUuwGPjBkN-= 2FUSFGqFcWFVxBXtJlxW90n_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScETa= 07ksJEee1rKsJcUfqeG0dvMAnN7SDBczWHXUFaLLFf7wpkjVbT9wv3GlUQ3c3FURcZb177TQTsI= Mtm-2BBtqhrGAkCE86v8Ypo6DAK890i3CZFYbc-2FI6LGnb-2BzE9MRpyZFpxZglsGehYPJs1Zn= WQ-2F7eYMolo521EhVJcLwG2ASg-3D-3D studies/tolstoy-and-xfusion-case-study/). To stop receiving these emails, click [here](https://u41809095.ct.sendgrid.net/ls/click?upn=3Du001.qKS1KB0i1eFb4d= 21s8VfQdkNxMFSa3-2BKMHylWqJJrFuVGXs9VZFjWAMioo3sA7YQeJa49dBES1vZ-2FLbhB1cF8= zf-2F4vwWFlYz0nfuF3Jht14Z0OOyhNoQvhgdNbfQAWTngfNfuw6eryxXbfc4BlnLzYAECeHy5a= aw07kv2T130Xyw2A7kNKy9cKldO-2F6aE1OrCOAK_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXRd-= 2FVUltDSV-2BScETa07ksJEee1rKsJcUfqeGRBplkqFEGiZOYaTADsquhEJqI5ZBOsVTJjd84nx= WeUVKVSxLXoR9kO5PlakYqgwCM6bNWCGX86NdM8uo1Q5fZ9-2F0tz20Mg8YNB-2BWyre10dxSHK= 8M9OGzatJwVSYVbzR0pDkL1DvtWeNAibNKyjkuUA-3D-3D cm9EnEN9JarYdw0rDvUdMsAE=3D/) =20 =20 On Apr 05, 2024, at 10:24 PM, Jim Coleman wrote:= =20 > Hi Andrew, > > =20 > > > I didn=E2=80=99t hear back, so I thought I=E2=80=99d send you another mes= sage. I don=E2=80=99t want > to be a pest, so please let me know if now=E2=80=99s a bad time or if you= don=E2=80=99t > think this suits you. > > =20 > > > If you don=E2=80=99t mind, I want to share a few more tidbits you may fin= d helpful > in deciding if having a conversation makes sense. **And remember, I=E2=80= =99m happy > to make an actual personalized video sharing details on how we can help > _you_ (no fake AI video)**. > > =20 > Our team is quite technically savvy, and we currently provide customer > support for 30+ SaaS apps. Incidentally, my business partner and I are al= so > both SaaS owners, so we certainly understand what it=E2=80=99s like to be= on your > side of things. > > =20 > In addition to support, we handle customer success functions, including > concierge onboarding and anti-churn proactive outreach. Further, we > carefully vet and hire agents that best fit our clients. I.e., we=E2=80= =99d first > deeply understand your apps and needs, then hire the best-fit team. > > =20 > > > Worth watching a short video from me to see if having a conversation make= s > sense? > > =20 > > > Cheers, > > Jim - Co-Founder of [xFusion.io](https://u41809095.ct.sendgrid.net/ls/cli= ck?upn=3Du001.W776tqlR-2B7TXsjDKwQAYSRs1MiKx5KCcxzsN7V2X5zQ-3DhVAA_QXnTW6f9= jV7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScETa07ksJEee1rKsJcUfqeGA50zPc8Q3UcYQ= CPcw-2BsjrjO0S2s2IZL7OVjej8okTvo7JfbshKHU4T6EF-2FxbESZh8CLNlMxtKYOVyxvFbFGw= JY-2FRGCRIqTM5BkT7WYQ95JMt4msCfNtoV-2FpMl7UWOF8gjAF9zFvJ-2BQzP6MYVxuCvsg-3D= -3D > > 11001 W. 120th Ave Ste 400 Broomfield, CO 80021 > > To stop receiving these emails, click > [here](https://u41809095.ct.sendgrid.net/ls/click?upn=3Du001.qKS1KB0i1eFb= 4d21s8VfQdkNxMFSa3-2BKMHylWqJJrFuVGXs9VZFjWAMioo3sA7YQeJa49dBES1vZ-2FLbhB1c= F8zf-2F4vwWFlYz0nfuF3Jht14Z0OOyhNoQvhgdNbfQAWTngfNfuw6eryxXbfc4BlnLzYAECeHy= 5aaw07kv2T130Xyw2A7kNKy9cKldO-2F6aE1OrJoHQ_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXR= d-2FVUltDSV-2BScETa07ksJEee1rKsJcUfqeGKqPs0bqmmYB38fTk45xfMPbFhlu8KhVuen2ql= bY8VPSXSnwYwc7Z05XB6DlKQ-2Fqlxd3Vk5EFJTR5xNipc7RrXjl0u7dX2HDEz-2BUMJGPwFmiW= u770Zcm4s-2B-2BGBM0Nl-2FnUL9amY8r5pKvJIpjEEhdWIQ-3D-3D > cm9EnEN9JarYdw0rDvUdMsAE=3D/) > > =20 > =20 > On Mar 29, 2024, at 02:31 AM, Jim Coleman wrot= e: =20 > > >> Hi Andrew, >> >> Hope you don=E2=80=99t mind me reaching out. I=E2=80=99m writing because= I believe we can help support your customers more efficiently and affordably. >> >> =20 > >> >> My name is Jim, and I=E2=80=99m the co-founder of xFusion. My team and I= have handled 10's of thousands of SaaS-specific support tickets across multiple channels. We operate and support many apps, including Tolstoy, Revy, HyperVisual, Arigato, Langify, and many others. Feel free to check out our SaaS client [case studies](https://u41809095.ct.sendgrid.net/ls/click?upn= =3Du001.qKS1KB0i1eFb4d21s8VfQUUQJON-2F4Bt-2FiE0rbUuwGPiKihFqldqgKJXWMtEmwfh= MKPem_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScETa07ksJEee1rKsJcUfqe= GD0S8lnDZedFQ8vPkylXY88pdNBQVumNbSbxHtueKsCfWp2tpnH7Z0-2B4nsCQWpHEO9u3x-2FX= eI1Xqpb1RgN1TNWDc5dwiYH8wd-2F7I7-2FWZIlU3B92fDT0RuaRHQaEyPksTkux3b2BPEaw6IZ= 9EONY1-2FHA-3D-3D >> >> =20 > >> >> **We do a lot more than support, by the way. I=E2=80=99m happy to make = a personalized video (no AI trickery) sharing my ideas on how exactly we can help. Would you like me to make one for you?** >> >> =20 > >> >> We started xFusion four years ago because we=E2=80=99re also SaaS owners= and had negative outsourcing experiences. We have since built a system that attract= s, encourages, and develops intelligent & engaged agents. >> >> =20 > >> >> We=E2=80=99ve used the same approach to help private equity firms focus = on strategy and growth instead of getting bogged down by managing customer relationship= s for their SaaS portfolios. I=E2=80=99m confident we can achieve the same re= sult for you. >> >> =20 > >> >> Please reply to this message if you feel we can be of service. I=E2=80= =99m an operator and not a sales guy. I promise I won=E2=80=99t try to talk you int= o anything you don=E2=80=99t feel is best for you. >> >> =20 > >> >> Wishing you the very best! >> >> =20 > >> >> Cheers, >> >> Jim - Co-Founder of [xFusion.io](https://u41809095.ct.sendgrid.net/ls/cl= ick?upn=3Du001.W776tqlR-2B7TXsjDKwQAYSRs1MiKx5KCcxzsN7V2X5zQ-3D9AOx_QXnTW6f= 9jV7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScETa07ksJEee1rKsJcUfqeGTADbiUGZvvz1= y3Zuqh3SYPCYmmrH53KXrBR5IPzVap1NnURY0cLN4OpTh8xbrEpImKx3NS4yM0-2B9-2FN-2FEm= 0pqdKT4EsYTJxsESJWMPy8NFrdUCvcHt3yWs-2BgmkJcE82VAjg-2FGRTD8HRnfz77DHTarwg-3= D-3D >> >> 11001 W. 120th Ave Ste 400 Broomfield, CO 80021 >> >> To stop receiving these emails, click [here](https://u41809095.ct.sendgrid.net/ls/click?upn=3Du001.qKS1KB0i1eFb4d= 21s8VfQdkNxMFSa3-2BKMHylWqJJrFuVGXs9VZFjWAMioo3sA7YQeJa49dBES1vZ-2FLbhB1cF8= zf-2F4vwWFlYz0nfuF3Jht14Z0OOyhNoQvhgdNbfQAWTngfNfuw6eryxXbfc4BlnLzYAECeHy5a= aw07kv2T130Xyw2A7kNKy9cKldO-2F6aE1Or7_11_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXRd-= 2FVUltDSV-2BScETa07ksJEee1rKsJcUfqeGFSpGncCh-2B516h7DfGk8duQ-2FGVbvkzsuEvn5= d8mi4qtI3UXOIKAcREVev9UcvbndXG7kZNxH6Cb4IXnlC8eRx-2FT-2F9Hy8yMUoFmDxCJbRhaz= V-2BshtNdSInSJoxoOh63kmAUjdZmEGNZHS0NJtgIOfTNg-3D-3D cm9EnEN9JarYdw0rDvUdMsAE=3D/) --===============2632736360913742182== Content-Type: text/html; charset=utf-8 MIME-Version: 1.0 Content-Transfer-Encoding: quoted-printable
Hi Andrew,

My offer stands to make you a pers= onalized video to share how we can help. Even if the timing is off now, it= =E2=80=99s something you could put in your back pocket for another time.

What do you say?

Cheers,
Jim - Co-Founder of xFusion.io
11001 W. 120th Ave Ste 400 Broomfield, CO 80021

P.S. Up for a quick story? Tolstoy, one of our quickly growing Shopif= y app clients, utilizes our services for both customer support and success.= We worked with the founder, Dov, to quickly launch the team with a focus o= n reputation management. We brought our SaaS expertise and quickly built a = system that yielded so many 5-star reviews that Tolstoy=E2=80=99s rankings = improved by 90 points! You can read more about it here.

To st= op receiving these emails, click here



On Apr 05, 20= 24, at 10:24 PM, Jim Coleman <jim@d.xfusionsupport.pro> wrote:
Hi Andrew,

I didn=E2= =80=99t hear back, so I thought I=E2=80=99d send you another message. I don= =E2=80=99t want to be a pest, so please let me know if now=E2=80=99s a bad = time or if you don=E2=80=99t think this suits you.

If you don=E2=80=99t mind, I want to share a few more tidbits you may find= helpful in deciding if having a conversation makes sense. And reme= mber, I=E2=80=99m happy to make an actual personalized video sharing detail= s on how we can help you (no fake AI video).
Our team is quite technically savvy, and we currently provide customer su= pport for 30+ SaaS apps. Incidentally, my business partner and I are also b= oth SaaS owners, so we certainly understand what it=E2=80=99s like to be on= your side of things.

In addition to support, we handle custo= mer success functions, including concierge onboarding and anti-churn proact= ive outreach. Further, we carefully vet and hire agents that best fit our c= lients. I.e., we=E2=80=99d first deeply understand your apps and needs, the= n hire the best-fit team.

Worth watching a short v= ideo from me to see if having a conversation makes sense?

Cheers,
Jim - Co-Founder of xFusion.io
11001 W. 120th Ave Ste 400 Broomfield, CO= 80021

To stop receivin= g these emails, click here



On Mar 29, 2024, at 02:3= 1 AM, Jim Coleman <jim@d.xfusionsupport.pro> wrote:

Hi Andrew,

Hope you don=E2=80=99t mind me reaching o= ut. I=E2=80=99m writing because I believe we can help support your customer= s more efficiently and affordably.

My name is Jim,= and I=E2=80=99m the co-founder of xFusion. My team and I have handled 10's= of thousands of SaaS-specific support tickets across multiple channels. We= operate and support many apps, including Tolstoy, Revy, HyperVisual, Ariga= to, Langify, and many others. Feel free to check out our SaaS client case studies.
<= br>
We do a lot more than support, by the way. I=E2=80=99= m happy to make a personalized video (no AI trickery) sharing my ideas on h= ow exactly we can help. Would you like me to make one for you?

We started xFusion four years ago because we=E2=80=99= re also SaaS owners and had negative outsourcing experiences. We have since= built a system that attracts, encourages, and develops intelligent & e= ngaged agents.

We=E2=80=99ve used the same approac= h to help private equity firms focus on strategy and growth instead of gett= ing bogged down by managing customer relationships for their SaaS portfolio= s. I=E2=80=99m confident we can achieve the same result for you.
=
Please reply to this message if you feel we can be of servic= e. I=E2=80=99m an operator and not a sales guy. I promise I won=E2=80=99t t= ry to talk you into anything you don=E2=80=99t feel is best for you.
<= div>
Wishing you the very best!

Chee= rs,
Jim - Co-Founder of xFu= sion.io
11001 W. 120th Ave Ste 400 Broomfield, CO 80021
=

To stop receiving these emai= ls, click here

3D""3D"" --===============2632736360913742182==-- --===============8133215119100843796==--