Return-Path: Delivered-To: andrew@sterlingcal.com Received: from reseller401.webserversystems.com by reseller401.webserversystems.com with LMTP id f9YyNJTcEGYlvA8AchKAPA (envelope-from ) for ; Sat, 06 Apr 2024 00:24:36 -0500 Return-path: Envelope-to: andrew@sterlingcal.com Delivery-date: Sat, 06 Apr 2024 00:24:36 -0500 Received: from o19225412497.outbound-mail.sendgrid.net ([192.254.124.97]:64118) by reseller401.webserversystems.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (Exim 4.96.2) (envelope-from ) id 1rsyXc-004KDW-0r for andrew@sterlingcal.com; Sat, 06 Apr 2024 00:24:36 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=d.xfusionsupport.pro; h=content-type:mime-version:subject:from:references:in-reply-to: list-unsubscribe:list-unsubscribe-post:to:cc:content-type:from:subject:to; s=s1; bh=f1z5eL/V0mGp4Me+oniORpxaHXkjpvVUR2OpMMss4Oo=; b=EF/+i0zuHXGjcYB405wT9GFD7HDqcvcY6lLhqoRY1zLhlPg7w2NRCznIxY0Rm0hvcz61 nz8Ohprshjv7tqfGz1p/lD1VbiEYLLjq6xEhf+9utt1Yt/gi+mkC8ZSbBXBR7qCengm5mm jMIiPu3C/R3XxDm/W0snIlrv7hZ4d6onO15oaBPQe825EUJG33NnxpmvjacC2ET5Oitv+2 D8ItmgY5TtFJqsaV0YGukXzBSiKIx01dOgz9B0Fxu0/DkQnJPO2EvvKtK7jg2nhsOHPttI MXOOnG+96XfN20YpW0VYGZ0X9c2UhRT1tmZpWr++bR0y0Gz7+0BrXPk29Wmw12gA== Received: by filterdrecv-6d9df787bf-bs9ck with SMTP id filterdrecv-6d9df787bf-bs9ck-1-6610DC88-A 2024-04-06 05:24:24.755076064 +0000 UTC m=+1587509.107199697 Received: from [127.0.1.1] (unknown) by geopod-ismtpd-11 (SG) with ESMTP id _6tplIaKRoaCDLcU6SKfSw for ; Sat, 06 Apr 2024 05:24:24.690 +0000 (UTC) Received: from mail.inboxment.com (mail.inboxment.com [137.184.98.77]) by CrezoraV1 (Postfix) with ESMTPS id 2F7FA3F07E for ; Sat, 6 Apr 2024 05:24:24 +0000 (UTC) Received: from authenticated-user (mail.inboxment.com [137.184.98.77]) (using TLSv1.3 with cipher TLS_AES_256_GCM_SHA384 (256/256 bits) key-exchange X25519 server-signature RSA-PSS (2048 bits) server-digest SHA256) (No client certificate requested) by mail.inboxment.com (Postfix) with ESMTPSA id EAEE641C93 for ; Fri, 5 Apr 2024 23:24:23 -0600 (MDT) Content-Type: multipart/mixed; boundary="===============7001235909531229732==" MIME-Version: 1.0 Subject: Re: Need a hand supporting your SaaS app users? From: Jim Coleman Date: Sat, 06 Apr 2024 05:24:24 +0000 (UTC) Message-ID: <171238106313.1765678.1958130806037919946@smtpgw.close.com> X-CLOSEIO-EMAIL-ID: acti_nZyhzx1WJqRkXzmaBPu4q47ymut3evI02a76wnlVFhO References: <171170466047.256695.8942664884775041521@smtpgw.close.com> In-Reply-To: <171170466047.256695.8942664884775041521@smtpgw.close.com> List-Unsubscribe: =?us-ascii?Q?=3Chttps=3A=2F=2Fapp=2Eclose=2Ecom=2Fgo=2Funsubscribe=2Forga=5FAQZB6373YzvcMP06Vns?= =?us-ascii?Q?xBBKrjdxaGXXJmXF1h6jLtqq=2Fandrew=40sterlin?= =?us-ascii?Q?gcal=2Ecom=2FZ0xXzSY0hXE9h0ivwx-cm9EnEN9Jar?= =?us-ascii?Q?Ydw0rDvUdMsAE=3D=2F=3E?= List-Unsubscribe-Post: List-Unsubscribe=One-Click X-SG-EID: =?us-ascii?Q?u001=2EDtvrtAeUOQLE1y86PEeimk9C8pm1Gon8jTb1UToKrvCUwHcfllzdaH49c?= =?us-ascii?Q?+iQXAiLSKT2xeTVVq33fpwW3tVAXjlFTWB8bn5y?= =?us-ascii?Q?ya5olSzpNaaeph5UwkE6HAzeuPtVPPugnQCK3iL?= =?us-ascii?Q?83uqJ6hky0pUNLu3LmGBzVNiZkYHwaFG6t5sAYk?= =?us-ascii?Q?OLYiRs8oe9rl94bjNY3x=2F325BOBY5LqyHM9Bz+J?= =?us-ascii?Q?BwaRD7XKqJiA7JBAO9JvpO126oWZvIRD66gSYg3?= =?us-ascii?Q?HkgQ?= To: Andrew Sterling X-Entity-ID: u001.H5wWBz5LfRqAA66SYQmx+w== X-Spam-Status: No, score=0.9 X-Spam-Score: 9 X-Spam-Bar: / X-Spam-Flag: NO --===============7001235909531229732== Content-Type: multipart/alternative; boundary="===============2660085385522177161==" MIME-Version: 1.0 --===============2660085385522177161== Content-Type: text/plain; charset=utf-8 MIME-Version: 1.0 Content-Transfer-Encoding: quoted-printable Hi Andrew, =20 I didn=E2=80=99t hear back, so I thought I=E2=80=99d send you another messa= ge. I don=E2=80=99t want to be a pest, so please let me know if now=E2=80=99s a bad time or if you don= =E2=80=99t think this suits you. =20 If you don=E2=80=99t mind, I want to share a few more tidbits you may find = helpful in deciding if having a conversation makes sense. **And remember, I=E2=80=99m = happy to make an actual personalized video sharing details on how we can help _you_ = (no fake AI video)**. =20 Our team is quite technically savvy, and we currently provide customer supp= ort for 30+ SaaS apps. Incidentally, my business partner and I are also both Sa= aS owners, so we certainly understand what it=E2=80=99s like to be on your sid= e of things. =20 In addition to support, we handle customer success functions, including concierge onboarding and anti-churn proactive outreach. Further, we careful= ly vet and hire agents that best fit our clients. I.e., we=E2=80=99d first dee= ply understand your apps and needs, then hire the best-fit team. =20 Worth watching a short video from me to see if having a conversation makes sense? =20 Cheers, Jim - Co-Founder of [xFusion.io](https://u41809095.ct.sendgrid.net/ls/click= ?upn=3Du001.W776tqlR-2B7TXsjDKwQAYSRs1MiKx5KCcxzsN7V2X5zQ-3D0FKV_QXnTW6f9jV= 7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScFpAMZV1-2F5Qg3jslKDFMlRGeWx8qKzvKMjfe= PkDUfel8Ae8T2JJDYheXZOadd73v7N3u4hJSsE4Nw8fiZocrXBABFn1aK8rx6tBUZB2fkmC7WI-= 2B4rLNkxgrYl9nEKwIEiSIOgrtdD1RmoSRQ6HMFZnbyDN8318aIKRkT3JFdk6Bug-3D-3D 11001 W. 120th Ave Ste 400 Broomfield, CO 80021 To stop receiving these emails, click [here](https://u41809095.ct.sendgrid.net/ls/click?upn=3Du001.qKS1KB0i1eFb4d= 21s8VfQdkNxMFSa3-2BKMHylWqJJrFuVGXs9VZFjWAMioo3sA7YQeJa49dBES1vZ-2FLbhB1cF8= zf-2F4vwWFlYz0nfuF3Jht14Z0OOyhNoQvhgdNbfQAWTngfNfuw6eryxXbfc4BlnLzYAECeHy5a= aw07kv2T130Xyw2A7kNKy9cKldO-2F6aE1Or0ZEL_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXRd-= 2FVUltDSV-2BScFpAMZV1-2F5Qg3jslKDFMlRGz-2F-2BClFIUN2EGE9dUZQ8iWlT0jpGDcREuk= Uaw1qm0SOFMZqq8BF1KP7k7-2FLVbes80aeSirJ-2BDW7kIbdUwjwaD6gRBJ11rUCSWpG-2FP1l= kA85Ozr-2B0bgb7D-2B-2BgwO2D57tbq5h0BeErTpY-2FsDjr-2ByjRRjg-3D-3D cm9EnEN9JarYdw0rDvUdMsAE=3D/) =20 =20 On Mar 29, 2024, at 02:31 AM, Jim Coleman wrote:= =20 > Hi Andrew, > > Hope you don=E2=80=99t mind me reaching out. I=E2=80=99m writing because = I believe we can > help support your customers more efficiently and affordably. > > =20 > > > My name is Jim, and I=E2=80=99m the co-founder of xFusion. My team and I = have > handled 10's of thousands of SaaS-specific support tickets across multipl= e > channels. We operate and support many apps, including Tolstoy, Revy, > HyperVisual, Arigato, Langify, and many others. Feel free to check out ou= r > SaaS client [case studies](https://u41809095.ct.sendgrid.net/ls/click?upn= =3Du001.qKS1KB0i1eFb4d21s8VfQUUQJON-2F4Bt-2FiE0rbUuwGPiKihFqldqgKJXWMtEmwfh= MIb70_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScFpAMZV1-2F5Qg3jslKDFM= lRGVUeJzRdcbx5Av7CYicAKiYoJ5cdRgRtHbuDlVUgpjmkuEqOvzqyy6jNVVLPW1Ct2UtzsXXk4= -2ByFPqtL98uyXVIj4dTqNDeF0VjbPW3bikLeo04a4rymjaFfL8RZTSlCYro-2FeYWlaGblfKQx= Gj4fl0g-3D-3D > > =20 > > > **We do a lot more than support, by the way. I=E2=80=99m happy to make a > personalized video (no AI trickery) sharing my ideas on how exactly we ca= n > help. Would you like me to make one for you?** > > =20 > > > We started xFusion four years ago because we=E2=80=99re also SaaS owners = and had > negative outsourcing experiences. We have since built a system that > attracts, encourages, and develops intelligent & engaged agents. > > =20 > > > We=E2=80=99ve used the same approach to help private equity firms focus o= n strategy > and growth instead of getting bogged down by managing customer relationsh= ips > for their SaaS portfolios. I=E2=80=99m confident we can achieve the same = result for > you. > > =20 > > > Please reply to this message if you feel we can be of service. I=E2=80=99= m an > operator and not a sales guy. I promise I won=E2=80=99t try to talk you i= nto > anything you don=E2=80=99t feel is best for you. > > =20 > > > Wishing you the very best! > > =20 > > > Cheers, > > Jim - Co-Founder of [xFusion.io](https://u41809095.ct.sendgrid.net/ls/cli= ck?upn=3Du001.W776tqlR-2B7TXsjDKwQAYSRs1MiKx5KCcxzsN7V2X5zQ-3DqvPo_QXnTW6f9= jV7ots26-2Fd0iCGLOO4geXRd-2FVUltDSV-2BScFpAMZV1-2F5Qg3jslKDFMlRG1jKw4d8rais= KDe1et9WwxlLIpBPkBj12ycYFNkNDPT7I3ypj7Dd4K1tThEfr7kQTm-2BBjNankNMWtun6hZM4v= pjlTLbEH-2Bd6ye3aboFiICHQf8dKG3r2AA-2Bl0hMlVbY92fiANatnDeqzI4UbdpLPCuA-3D-3= D > > 11001 W. 120th Ave Ste 400 Broomfield, CO 80021 > > To stop receiving these emails, click > [here](https://u41809095.ct.sendgrid.net/ls/click?upn=3Du001.qKS1KB0i1eFb= 4d21s8VfQdkNxMFSa3-2BKMHylWqJJrFuVGXs9VZFjWAMioo3sA7YQeJa49dBES1vZ-2FLbhB1c= F8zf-2F4vwWFlYz0nfuF3Jht14Z0OOyhNoQvhgdNbfQAWTngfNfuw6eryxXbfc4BlnLzYAECeHy= 5aaw07kv2T130Xyw2A7kNKy9cKldO-2F6aE1Or-rU5_QXnTW6f9jV7ots26-2Fd0iCGLOO4geXR= d-2FVUltDSV-2BScFpAMZV1-2F5Qg3jslKDFMlRGTVREacfMOj1P-2F17rr98CIWU7DezLhBbvz= lnbloh6Fu1tHx2MFPteb6dXvxdXMbA40EzSYysmLlHHu9IHR-2F4UOHv6tnT7r-2BRrvxFQxoUh= WDobbNL22bvSglp-2FDDP9HMlS0C1wu60u2iZvJ-2BNYs1-2BXsw-3D-3D > cm9EnEN9JarYdw0rDvUdMsAE=3D/) --===============2660085385522177161== Content-Type: text/html; charset=utf-8 MIME-Version: 1.0 Content-Transfer-Encoding: quoted-printable
Hi Andrew,

I didn=E2=80=99t hear back, so I t= hought I=E2=80=99d send you another message. I don=E2=80=99t want to be a p= est, so please let me know if now=E2=80=99s a bad time or if you don=E2=80= =99t think this suits you.

If you don=E2=80=99t mi= nd, I want to share a few more tidbits you may find helpful in deciding if = having a conversation makes sense. And remember, I=E2=80=99m happy = to make an actual personalized video sharing details on how we can help you (no fake AI video).

Our team is quite tech= nically savvy, and we currently provide customer support for 30+ SaaS apps.= Incidentally, my business partner and I are also both SaaS owners, so we c= ertainly understand what it=E2=80=99s like to be on your side of things.

In addition to support, we handle customer success functions, i= ncluding concierge onboarding and anti-churn proactive outreach. Further, w= e carefully vet and hire agents that best fit our clients. I.e., we=E2=80= =99d first deeply understand your apps and needs, then hire the best-fit te= am.

Worth watching a short video from me to see if= having a conversation makes sense?

Cheers,
<= div>Jim - Co-Founder of xFusion.io<= /a>



On Mar 29, 2024, at 02:31 = AM, Jim Coleman <jim@d.xfusionsupport.pro> wrote:

Hi Andrew,

Hope you don=E2=80=99t mind me reaching out= . I=E2=80=99m writing because I believe we can help support your customers = more efficiently and affordably.

My name is Jim, a= nd I=E2=80=99m the co-founder of xFusion. My team and I have handled 10's o= f thousands of SaaS-specific support tickets across multiple channels. We o= perate and support many apps, including Tolstoy, Revy, HyperVisual, Arigato= , Langify, and many others. Feel free to check out our SaaS client case studies.
<= div>
We do a lot more than support, by the way. I=E2= =80=99m happy to make a personalized video (no AI trickery) sharing my idea= s on how exactly we can help. Would you like me to make one for you?

We started xFusion four years ago because we=E2= =80=99re also SaaS owners and had negative outsourcing experiences. We have= since built a system that attracts, encourages, and develops intelligent &= amp; engaged agents.

We=E2=80=99ve used the same a= pproach to help private equity firms focus on strategy and growth instead o= f getting bogged down by managing customer relationships for their SaaS por= tfolios. I=E2=80=99m confident we can achieve the same result for you.

Please reply to this message if you feel we can be of = service. I=E2=80=99m an operator and not a sales guy. I promise I won=E2=80= =99t try to talk you into anything you don=E2=80=99t feel is best for you.<= /div>

Wishing you the very best!

Cheers,
Jim - Co-Founder of xFusion.io
11001 W. 120th Ave Ste 400 Broomfield, CO 8= 0021

To stop receiving = these emails, click here

3D""3D"" --===============2660085385522177161==-- --===============7001235909531229732==--