Return-Path: Delivered-To: andrew@sterlingcal.com Received: from reseller401.webserversystems.com by reseller401.webserversystems.com with LMTP id lgKpIzkd/2UicQAAchKAPA (envelope-from ) for ; Sat, 23 Mar 2024 13:19:37 -0500 Return-path: Envelope-to: andrew@sterlingcal.com Delivery-date: Sat, 23 Mar 2024 13:19:37 -0500 Received: from s3.csa1.acemsb2.com ([192.92.97.49]:46144) by reseller401.webserversystems.com with esmtps (TLS1.2) tls TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (Exim 4.96.2) (envelope-from ) id 1ro5xx-0007TY-0H for andrew@sterlingcal.com; Sat, 23 Mar 2024 13:19:37 -0500 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; s=dk; d=emails.crispvideo.com; h=To:From:Reply-To:Subject:Date:MIME-Version:Content-Type: Content-Transfer-Encoding:Feedback-ID:List-Unsubscribe:List-Unsubscribe-Post: Message-ID; i=connect@emails.crispvideo.com; bh=oB8LnL7Tdx/dSqPZwyHfUEv+N5NnJdxmOYQaPEm4rL0=; b=YQXKwW5noAWmA/EUhl0LpfK9pyvrplf3n/nVNxIw0MeDZtVI3MTtaZJQaR6ZJxDxQ2HpL04mq7UP MnQqh4fJv9ENmQFq6pt56zccEDC+vi/n7geLlKBmFPVSvrg8Is+GFOLGFMxOpTbxaHTVnaH1y+s3 w0pXvtTeXzxqO5opZ0s= Received: by s3.csa2.acemsb3.com id hvseis36bm4e for ; Sat, 23 Mar 2024 18:19:26 +0000 (envelope-from ) X-Mailer: ActiveCampaign Mailer CFBL-Address: fbl-report@acems1.com; report=arf To: "Andrew Sterling" From: "Michael Mogill" Reply-To: reply-crispvideo.activehosted.1663.3075.109466@s1.acemsrvg.com Subject: What are you tolerating? Date: Sat, 23 Mar 2024 13:15:59 -0500 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="_=_swift-70721580165ff1c5fa91c12.01840816_=_" Content-Transfer-Encoding: 7bit X-DKIM-Options: s=dk X-mid: YW5kcmV3QHN0ZXJsaW5nY2FsLmNvbSAsIGMxNjYzICwgbTMwNzUgLCBzMjk4NA x-virtual-mta: s1.acemsrvg.com Feedback-ID: 1161953:1161953.1663:s1.acemsrvg.com:activecampaign X-250ok-CID: 1161953-1663 List-Unsubscribe: , List-Unsubscribe-Post: List-Unsubscribe=One-Click Message-ID: <20240323181926.16214.1724725066.swift@crispvideo.activehosted.com> X-Spam-Status: No, score=0.7 X-Spam-Score: 7 X-Spam-Bar: / X-Spam-Flag: NO --_=_swift-70721580165ff1c5fa91c12.01840816_=_ Content-Type: text/plain; charset=utf-8 The hidden danger that may be preventing your firm's growth...  ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ Andrew, You've worked tirelessly to build your law firm. And while you've been focused on growth, have you considered a hidden danger that may be preventing your firm's growth? In a recent podcast episode , I exposed how declining standards silently wreak havoc on a law firm. Standards aren't just about setting lofty goals; they're about defining the minimum level of excellence you're willing to tolerate. When you endorse what you tolerate, you're sending a powerful message to your team and your clients about the level of excellence you expect. If you are not actively ensuring your phones are answered with an empathetic tone, that your clients are warmly welcomed into your firm, or that your team is consistently sending case updates, stop expecting calls. If you are not talking to your team about your expectations related to their performance, addressing performance inconsistencies directly, or removing underachievers from the firm, stop expecting to attract and retain high performers. Setting standards isn't just about putting up posters on the wall; it's about taking decisive action to reinforce excellence every single day. Ultimately, setting and enforcing high standards is the key to earning the best cases and standing out in a crowded market. As the #1 Law Firm Growth Company in the Nation, Crisp has developed a proven system to help law firms like yours not only define and implement rigorous standards but create a culture of constant reinforcement and accountability. The firms we work with experience on average a $3.2M revenue increase over two years. It's time to recognize that what you were doing before is no longer acceptable. What got you to where you are will not get you to where you want to be. Take 2 minutes to share your information with us here , and our growth strategy consultants will be in touch as soon as possible. Michael Mogill Founder & CEO Crisp _________________ Sent to andrew@sterlingcal.com Unsubscribe: http://crispvideo.activehosted.com/proc.php?nl=202&c=1663&m=3075&s=3c1de23e9482fa2b0cdad7f3a4c51289&act=unsub Crisp, 1874 Defoor Ave NW, Atlanta, GA 30318, United States --_=_swift-70721580165ff1c5fa91c12.01840816_=_ Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable =0A=0A=0A=0A=0A=0A=0A=0A=0A =0A =0A= =0A=0A=09=09
=0A=09=09=09The hidden danger that may be preven= ting your firm's growth...=0A=09=09=09
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Andrew,
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You've worked tirelessly to build your law= =0Afirm.

And while you= 've been focused on growth, have you considered a hidden danger that may be= preventing your firm's growth?

In a recent podcast episode= , I exposed how declining= standards silently wreak havoc on a law firm.

Standards aren't just abo= ut setting lofty goals; they're about defining the minimum level of excelle= nce you're willing to tolerate. When you endorse wha= t you tolerate, you're sending a powerful message to= your team and your clients about the level of excellence you expect.

If you are not actively en= suring your phones are answered with an empathetic tone, that your clients = are warmly welcomed into your firm, or that your team is consistently sendi= ng case updates, stop expecting calls.

If you are not talking to your team= about your expectations related to their performance, addressing performan= ce inconsistencies directly, or removing underachievers from the firm, stop expecting to attract and retain high performers.<= /span>

Setting standards isn't= just about putting up posters on the wall; it's about taking decisive acti= on to reinforce excellence every single day. Ultimately, setting and enforc= ing high standards is the key to earning the best cases and standing out in= a crowded market.

As the #1 Law= Firm Growth Company in the Nation, Crisp has developed a proven system to help law firms like y= ours not only define and implement rigorous standards but create a culture = of constant reinforcement and accountability. The firms we work with experi= ence on average a $3.2M revenue increase over two years.

It's time to recognize that what you were doing = before is no longer acceptable. What got you to where you are will not get = you to where you want to be.

Take 2 minutes to share your information with= us here, and our growth strategy consultants will be in touch a= s soon as possible.

<= /strong>Michael = Mogill
Founder & CEO
Crisp
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Sent to: andr= ew@sterlingcal.com

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Crisp, 187= 4 Defoor Ave NW, Atlanta, GA 30318, United States
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